KebzIntelligence

Support

For farm managers who run KebzIntelligence. Email hello@kebzihaus.com for anything on this page.

Add or remove staff numbers

For now we change the staff list for you. Email us with the subject "KebzIntelligence staff" and write:

  1. The farm's name.
  2. Each WhatsApp number to add or remove.
  3. What each number gets: serious alerts and EXPERT requests, or store orders (one number).

Workers and outgrowers do not need to be on any list to send photos. Tell them that their photos and numbers are kept, as the privacy policy says.

What EXPERT does

When a worker replies EXPERT, the last photo, the crop and the likely cause with its severity go to the farm's staff numbers, with the worker's number. The worker gets this reply: "Your photo is now with our agronomist. They will reply on this chat." The agronomist then writes to the worker on WhatsApp.

When a serious alert comes in

A serious alert means the answer found a disease that can spread, for example coffee wilt or banana bacterial wilt. The alert has the crop, the result, how sure the answer is, who sent it and when. It has the photo too when WhatsApp allows it: a staff number that has not messaged KebzIntelligence in the last 24 hours gets the text only.

  1. Look at the photo. If it is not clear, ask the worker for three photos in daylight.
  2. Keep people, tools and plant material away from the plants until someone checks them.
  3. Ask your agronomist to confirm the result on the plants.
  4. If it is confirmed, report it to the district office that the reply names: in Isingiro, the District Production Office.

An alert is an early warning, not a confirmed diagnosis.

Better photos, better answers

  • Send 3 photos in daylight: the whole plant, the sick leaf or fruit close up, and the stem base.
  • Put the crop name in the caption: coffee, matooke, avocado, maize or beans.
  • One plant per message.

No reply, or a slow reply

  • Most replies take about a minute. The first one after a quiet hour can take longer.
  • If there is no reply after five minutes, send the photo again.
  • If the reply says the service is unavailable, wait a few minutes and send it again.
  • If it still does not work, email us with the time and the number that sent it.

Pause or stop

Email us to pause the service for a season or to end it.

Delete data

A worker, a buyer or the farm can ask us to delete data. The steps are in the privacy policy: Delete your data.

What it needs

WhatsApp on any phone with a camera, and a data connection when the photo is sent. Nothing to install.